Store Policies
Terms & Conditions
Welcome to Phoolify. By accessing our website or placing an order, you agree to all terms and policies stated below. Please read carefully before purchasing.
- By placing an order, you confirm that you have read, understood, and agreed to all our policies
- All orders are subject to availability and confirmation
- Orders can be placed via Website, Facebook, Instagram, or WhatsApp
- An order is confirmed only after payment verification or confirmation process
🚫 Once confirmed, orders cannot be modified or cancelled
We reserve the right to refuse service or cancel orders at any time.
Payment & Delivery Information
Payment
- Accepted methods: bKash, Nagad, Rocket, Bank Transfer, COD
- Only full payment or Cash on Delivery is accepted
❌ Partial payments are not allowed
Delivery
- We deliver all over Bangladesh
Estimated Time:
- Inside Dhaka: 1–4 working days
- Outside Dhaka: 2–7 working days
Delivery Charges:
- Inside Dhaka: ৳70
- Outside Dhaka: ৳130
⚠️ Delivery charges are non-refundable once shipped
⚠️ Delivery delays may occur due to courier issues, weather, or peak seasons (e.g., Eid)
We are not responsible for delays beyond our control
Products, Pricing, Orders & Content
- All products are ready stock unless stated otherwise
- Product availability may change without prior notice
- If an item becomes unavailable after order confirmation, a full refund will be issued
Pricing & Offers
- All prices are in BDT (৳)
- Prices, discounts, and offers may change or end at any time without notice
- Offers are time-limited and cannot be applied to previous orders
Product Display Disclaimer
Product images are for reference only. Slight variations in color, design, or appearance may occur due to screen settings or lighting and are not considered defects
Content & Data Usage
- All product listings, prices, offers, and reviews are part of our system/database
- Customer reviews and feedback may be used for marketing or promotional purposes
- We reserve the right to update, modify, or remove any content at any time
🛒 Order Process & Confirmation
- Orders can be placed through: Website, Facebook, Instagram, or WhatsApp
- We accept Cash on Delivery (COD) or Full Advance Payment only
- ❌ Partial advance payments are not accepted
Product & Stock Information
- All products shown on the website are ready stock
- In rare cases, if a product becomes unavailable after order confirmation, a full refund will be provided using the original payment method
- Product availability is subject to change without prior notice
Exchange, Responsibility & Liability
Exchange Policy
- Exchange is only allowed if the product is damaged upon delivery
📹 Mandatory Requirement:
- A clear, unedited unboxing video must be recorded from the start
- Requests without video proof will not be accepted
🚫 Not eligible for exchange:
- Color/design variation due to display
- Used, worn, or altered products
❌ Order cancellation is not allowed after confirmation
Customer Responsibility
- Customers must provide accurate delivery details
- Must be available to receive the parcel
Failure may result in:
- Delivery failure
- Additional charges for re-delivery
Intellectual Property & Liability
- All website content (images, designs, text, branding) belongs to Phoolify
- Unauthorized use or copying is strictly prohibited
Phoolify is not responsible for:
- Courier delays
- Incorrect information provided by customers
- Events beyond control (force majeure)
Final Agreement
By placing an order, you confirm that you:
✔ Agree to all Terms & Conditions
✔ Accept all policies including pricing, delivery, and exchange rules
✔ Understand that policies may be updated at any time without prior notice
